Terms and Conditions

TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

1. General Provisions

These terms and conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is Melrose Marmara s. r. o., with its registered office at Námestie sv. Egídia 15, 058 01 Poprad; Company ID No. (IČO): 53694520, [entered in the Commercial Register..., Section:..., Insert No. ...] (hereinafter referred to as the "seller") and the buyer, the subject of which is the purchase and sale of goods on the seller's e-commerce website.

Seller's contact details:

  • Name: Melrose Marmara s. r. o.

  • Registered Office: Námestie sv. Egídia 15, 058 01 Poprad

  • Company ID No. (IČO): 53694520

  • Tax ID No. (DIČ): 2121540773

  • Business Premises: Melrose Marmara s. r. o., Námestie sv. Egídia 15, 058 01 Poprad

  • Phone: +421 949 000 006

  • E-mail: [email protected]

Supervisory Authority:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Prešov Region

Obrancov mieru 6, 080 01 Prešov 1

Department of Supervision

Phone no.: 051/772 15 97

  • These terms and conditions, as valid on the day of the conclusion of the purchase contract, are an integral part of the purchase contract. In the event that the seller and the buyer conclude a written purchase contract in which they agree on terms different from these terms and conditions, the provisions of the purchase contract shall take precedence over these terms and conditions.

  • All contractual relationships are concluded in accordance with the legal order of the Slovak Republic.

  • The displayed purchase price for the goods on any e-commerce website operated by the seller also includes value-added tax (VAT) at the rate determined by the valid legal regulations of the Slovak Republic and does not include the cost of transporting the goods or other optional services.

  • The seller reserves the right to adjust the price of the goods listed on any e-commerce website operated by the seller at any time. A change in the price of the goods does not apply to purchase contracts concluded before the price change, regardless of whether the goods have not yet been delivered.

2. Method of Concluding the Purchase Contract

  • The buyer sends a proposal to conclude a purchase contract to the seller in the form of a completed and submitted form on the seller's website.

  • Subsequently, after sending the order, the buyer will receive an automatically generated notification of the receipt of the order into the seller's electronic system ("order receipt confirmation") to their e-mail address.

  • The purchase contract is concluded upon the delivery of the order acceptance to the buyer in electronic or written form.

3. Rights and Obligations of the Seller

  • The seller is obliged to:

    • deliver the goods based on the confirmed order in the agreed quantity, quality, and timeframe.

    • ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic.

    • provide the buyer with a confirmation of the conclusion of the purchase contract on a durable medium (e.g., by e-mail).

    • hand over to the buyer all documents necessary for the acceptance and use of the goods.

  • The seller has the right to the proper and timely payment of the purchase price from the buyer.

  • If the seller cannot deliver the goods due to stock depletion, they are obliged to offer the buyer a replacement product or the option to withdraw from the contract.

4. Rights and Obligations of the Buyer

  • The buyer is obliged to:

    • accept the ordered and delivered goods.

    • pay the seller the agreed purchase price within the agreed payment period.

  • The buyer has the right to have the goods delivered in the quantity, quality, timeframe, and at the place agreed upon by the contracting parties.

5. Delivery and Payment Terms

  • Unless the contracting parties have agreed otherwise, the seller is obliged to deliver the goods no later than 30 days from the conclusion of the purchase contract.

  • The buyer is obliged to accept the goods at the place agreed upon in the purchase contract.

  • The buyer is entitled to inspect the shipment upon delivery.

6. Purchase Price

  • The purchase price for the goods is stated in the order acceptance.

  • The buyer is obliged to pay the purchase price, including the costs of delivery, in cash, by payment card, by cash on delivery, or by bank transfer to the seller's account.

7. Acquisition of Ownership and Transfer of Risk of Damage to Goods

  • Ownership of the goods passes to the buyer upon acceptance of the goods. For a buyer who is not a consumer, ownership passes only after full payment of the purchase price.

  • The risk of damage to the goods passes to the buyer at the time they accept the goods.

8. Liability for Defects (Complaints Procedure)

  • The seller is liable for defects that the sold goods have upon acceptance by the buyer. The warranty period is 24 months.

  • The procedure for filing a complaint is governed by the relevant provisions of the Civil Code and the Consumer Protection Act. The buyer files a complaint at the seller's registered office.

  • The seller is obliged to process the complaint no later than 30 days from the date of its filing.

9. Personal Data and its Protection

  • The processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the relevant laws of the Slovak Republic.

  • The seller processes the buyer's personal data for the purpose of fulfilling the purchase contract.

  • Personal data may be provided to third parties, such as delivery companies (e.g., Slovenská pošta, a.s., Packeta Slovakia s.r.o.), for the purpose of delivering the order.

10. Withdrawal from the Purchase Contract

  • A buyer who is a consumer is entitled to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods.

  • The buyer may use the sample withdrawal form, which is an appendix to these terms and conditions.

  • Upon withdrawal from the contract, the buyer is obliged to send the goods back to the seller no later than 14 days from the date of withdrawal. The costs of returning the goods shall be borne by the buyer.

  • The seller will refund the payments received from the buyer no later than 14 days from the date of receipt of the notice of withdrawal from the contract.

11. Final Provisions

  • Relationships not regulated by these terms and conditions are subject to the relevant provisions of the Civil Code and related regulations.

  • In the event of a dispute, the consumer has the right to turn to an alternative dispute resolution body, which is the Slovak Trade Inspection (www.soi.sk), or to use the ODR platform (ec.europa.eu/consumers/odr/).

  • These terms and conditions become effective for the buyer upon the conclusion of the purchase contract.

Appendix 1: Sample Withdrawal Form

(fill in and send this form only if you wish to withdraw from the contract concluded at a distance)

To:

Melrose Marmara s. r. o.

Námestie sv. Egídia 15

058 01 Poprad

E-mail: [email protected]

Phone: +421 949 000 006

I/We () hereby announce that I/we () withdraw from the purchase contract for the delivery or provision of this product: ....................

Date of order/date of receipt (*): ....................

Name of consumer(s) (*): ....................

Address of consumer(s) (*): ....................

Signature of consumer(s) (*) (if this form is submitted in paper form)

..........................

Date: ....................

(*) Delete as appropriate.